Can I cancel the best order?
If you have changed your opinion and you don't want the command, you can request a request to send an email to tienda@solagrupo.com and we will check if it is possible to cancel the cancellation.
You are aware that if the order is already ready to be sent or at the hands of the carrier, we will not be able to cancel it.
In any case, remember that you have 15 days from the date of shipment to easily return the items that you have not vulguis.
How can I get a refund?
- I have rebutted the command in bad status
- The product is not what I expected and I would like to exchange it for another or return it
You have 15 days from the date of shipment of the order to make a return.
In any case, it is essential that the products are subject to a return in perfect condition and without obvious signs, otherwise you will not be able to exchange or return. It is your responsibility to provide adequate packaging to ensure that the items arrive at SOLÀ in perfect condition. If you have difficulties finding an adequate packaging, we suggest using the original box when you open the box you ordered. If the articles are in poor condition, we will not be able to receive the requested return.
You will receive an e-mail when we receive the refund of the products or, in the case of an exchange, when we send the new size that you are requesting.
How cal if you get a return?
Write us an email to tienda@solagrupo.com advising you of the intention to return the article and indicate how to proceed.
SOLÀ mai will not accept refunds in a term of more than 15 calendar days after the date of receipt of the product.
The articles must be sent:
- In its original state (incloent-hi labels and packaging), and in conditions that demonstrate that the product has not been used, rented or malmès. After approving the return, please send the product to the indicated address.
Once you return to our installations, you will receive a confirmation email. If you please, I know that the amount that will be paid to your account may take up to 14 days. You will refund the import in the same way in which you will make your purchase, by returning it to the credit card.
SOLÀ is not responsible for any loss that the package has left its mark during shipment, and it will be the client's responsibility to ensure that this package arrives at our facilities in perfect condition.